| ISO 9001 Best practices
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Contexte
- After the implementation rush, many ISO 9001 management systems are looking for a second breath, generally on two axes: simplification & efficiency
- In parallel, the actors of these systems (quality managers, process owners, auditors) are getting more professional
- The training needs are moving: instead of basic principles, time is now to best practices allowing to improve one’s system in a targeted way
1 -Introduction
- KS-1 Introduction to the course
- Ae-01 Development of ISO 9000 standards and management
- Q-1.1-01 Transition to ISO 9001:2008
8 hours
2 – Processes & Indicators
- Q-4.1-04 Process map and process sheet
- Q-4.1-01 Processes - manixa, a solution to address the ISO requirements
- Q-4.1-05 Process mapping and organigram
- Q-4.1-02 Performance indicators – Categories & examples
- Q-4.1-03Analyse & develop indicators
18 hours
3 – System documentation
- Q-4.2-01 Self-supporting forms 1
- Q-4.2-02Analyse formalisation needs
6 hours
4 – Management responsibility
- Q-5.2-01 Needs & expectations of interested parties
- Q-5.2-02 Survey - PESTE
- Q-5.2-02 SWOT, PESTE & Strategies
- Q-5.3-02 Personality & values of the company
- Q-5.3-01 Mission & Policy – Case studies
- Q-5.4-01 Objectives planning
- Q-5.6-01 Management review - Principles & Case studies
- Q5.6-02 Management review - FAQ & Findings
- Q-5.6-03 Management review & Quality Principles
22,5 hours
5 – HR & Competences
- Q-6.2-01 HR & Competences management – Self-assessment
- Q-6.2-02 Specification & categories of competences
4,5 hours
6 – Monitoring & Improvement
- Q-8.2-01 Internal audit: best practices
- Q-8.2-02 Internal audit: Minimal requirements – Case studies
- Q-8.2-03 Client requirements and means to monitor their satisfaction
- Q-8.4-01 Construct a process scorecard
- Q-8.4-02 Compare process and balanced scorecard
20 hours
7 – Quality tools
- T-00 Introduction to the quality tools
- T-02 Brainstorming & Affinity diagram
- T-03 Introduction to Ishikawa diagram
- T-01 QFD – Quality Function Deployement
10 hours
8 – Final assessment
- KS2 – Final knowledge survey
1 hour
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Objectifs
The objectives of the course are to
- Improve control on ISO 9001 elements that generally generate most difficulties: e.g processes, indicators, management review, management of competences, satisfaction monitoring, internal audits, …
- Bring, thanks case studies and standard answers, simple, efficient and directly transposable concept, models and tools
- Improve the management system return on investment and the confidence and expectation level placed in it
Engage the turn towards best practices
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Date et lieu
You can begin the course when you wish. The course is permanently open. You have 4 months at your disposition to finish the course. You choose the place from which you want to study, the only thing you need is a computer with an internet connection. You adapt your learning schedule according to your personal preferences.
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Nombre de participants
Individual
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Intervenants
ProCert Lead Auditors
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Coût
80 hours training course over 4 months: Euro 1700 or CHF 2250(VAT excluded).
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